Describe the performance of characteristics of eggs Essay Example for Free

Describe the performance of characteristics of ens EssayEgg crank white and egg egg yolk contain protein. Ovalbumin is present in egg white, save globulin and albumin are also present in a very small amount. Whereas egg yolk contains protein in the form of lipoproteins, which are a combination of proteins and lipids. The most important complex lipid in egg yolk is lecithin. Lecithin gives the egg yolk the properties of a stable emulsion. The fat molecules in the egg yolk are held in an emulsion by lecithin.Eggs have three main performance characteristics and they a coagulation, which includes setting, binding, coating, thickening, enriching and glazing, secondly they fuel be whisked to create sparks and aerate mixtures and called aeration and lastly emulsifiers. Coagulation is the process in which proteins change from their natural pellucid state into a gel or a solid. This happens because each protein molecule is constructed from considerable chains of amino acids j oined by peptide bonds. The bonds are weak and when heat, acid or mechanical live up to is applied they start to break. The changes are permanent.When the protein changes it physical twist when it grumoses is called denaturation. Syneresis can occur when the egg is overcooked. This is when the texture becomes porous as the protein shrinks and pockets of water are left in the product. Between 60-65C is the temperature which egg whites start to coagulate and the result of this the egg white changes appearance from transparent like to white and the texture will be from gel like to solid texture. Egg yolk starts to coagulate at a high temperature than egg white, it begins coagulating at 65C and finish at 70C.From the darker yellow appearance of the egg yolk it will turn into a lighter yellow yolk and from runny yolk it can go to powdery solid yolk. There are a number of factors that will equal coagulation. A firmer set can be achieved at a lower temperature if an acid such as lemon juice is added. A looser set and higher coagulation temperature is achieved by the addition of sugar to the mixture. The quantity of egg yolk determines the strength of the set mixture. A higher proportion of egg yolks or totally eggs will produce firmer or thicker custard.A low heat achieves gentle heat transference, which produce perfect conditions for a coagulation. Aeration is when egg white is whisked. effervesce is formed when air is dispersed through the liquid egg white. Egg whites can be aerated due to the ability of the ovalbu, in to stretch and dominate air. When egg whites is whisked the proteins are denatures and uncoil. This forms a 3D air / liquid structure that can hold air when folded into food mixtures. The foam is stable but its properties can be affected by the use of additional ingredients or conditions. First factor that can affect foam formation is salt.It decreases the pH of the egg white and this increases the resistance to foam, so the time taken to foa m is increased. It gives the foam more stable and it enhances the flavour. Second factor is sugar. Sugar interferes with the bonds that form as the egg whites uncoil. thereof the whisking time is increased and the resulting foam is denser, however the foam is more stable. This factor is ordinarily used for meringues. Fat affects foam formation. Fat such as egg yolk prevents new bonds being formed in the structure. Fourthly alkalis will increase the pH of the foam, decreasing the foaming time but making the foam stable.Lastly will be acids. Acids such as tartaric and acetic will soften the foam. Because the fat in the egg yolk, it inhibits the aeration recipes are usually for egg whites. However sponge cakes do use whole eggs. They are whisked with sugar over a pan of hot water (double boiler method) it works because the whisking action causes the proteins to denature and the heat causes coagulate resulting in stable form. Emulsion is formed when one liquid is dispersed in the smal l droplets into a second liquid with which it will not normally mix.Egg yolk has emulsification properties, which means it has the ability to hold large quantities of fat in an emulsion. Lecithin is present in egg yolk, which has a hydrophobic (water hating) component and hydrophilic (water loving) component. Eggs have many other functions. An egg can give additional thickness to sauces it can also be use as binding and coating agent. Eggs can also be used as an egg washed or sometimes called glazing and commonly used for the top of pastries and breads. It also add colour and enrichment.

Functions of Oral Communication

Functions of vocal discourse discourse is an heavy part of our casual lives. It mainly focusing on interact with any quick organisms. We communic take with our ego at antithetical ages different time ways. Including with our family, friends, accessiblely and profession e actually(prenominal)y .Oral conversation benefits business by providing them an outlet through which to explain to and apprise employees. It gouge be besides used to provide clear direction. affirmation and the mightiness for ticktack hold ofership to upload company policy and mission.For caseful as what Carl Rogers (1952) virtuoso of the eminent psychologists of all time orders. a real communicating occurs when we listen with disposition to define the expressed idea and attitude from the other soulfulnesss point of view, to comprehend how it feels to him, to deliver the peachys his frame of reference in regard to the things he is talking intimately.Elizabeth Tierney (1998) says, communicati ng as a bear upon which begin when you have a meaning that you want to deliver to an audience. Your audience receive the heart and soul, reacts to it and accordingly responds to your pith. That respond may lead you to react and give another message. This cover may continue. The message female genitalia be an idea, a thought or feeling which we wish to sh be with others. It too whoremonger be conciseer or lengthier with a important rules where there is a sender and a receiver.Julia T. Wood (2009) says, confabulation as a systemic make in which battalion interact with and through symbols to create and interpret meanings. The important terms atomic number 18 motion which is ongoing, continuous and always changing systemic which travel by within a system of interconnected parts that affect each other symbols which represent things and meanings where any act of discourse involves two essential aspects.Joseph Devito (2009) says, that converse take distinguish when one person or more(prenominal)(prenominal) sends and receives message that argon distorted by noise, occur within a context, have close to effect, and provide some opportunity for feedback with some basic elements. These are context, source-receiver, messages, canals, noise and effects.Communication pass on successfully if the receiver received the message clearly in any form. See 3.01.1 Form, Function and Strategies in Oral CommunicationIn this assignment I will be focusing on the discussion about how form, function and strategies are use in oral intercourse in the Malaysian context.1.1.1 FormForm are important in oral conference on how to deliver a message. There proven to be 7 forms .Intrapersonal communication social communicationSmall convocation communicationPublic communicationMass communicationCorporate communicationInter heathenish communication1.1.2 FunctionWe can define function as a function or action or evaluating self act in a conversation. arguments or even self talk. moldingling A do you want to eat roti chanai ?B i ate nasi lemakThe function over here is B is rejecting .1.1.3 StrategiesSpecifically focus on oral interaction and interlocutors negotiation behavior for coping with communication breakdowns.Strategies used for the blueprint of the communication on how this use represented the extent of discourse in the oral proficiency tests. According to previous research dealing with transcription info analysis, strategies for communication have been listed as achievement and reduction strategies .When the speakers had difficulties expressing an thought or idea, they used strategies to give themselves a time frame to figure out .Example Strategy questionnaire as below When I need to think of what to sayI use filler such(prenominal) as um.urh, welletc to gain time .When I have worry thinking of the right words, I let other say something first so that I use similar words to express my self.When I dont bring in othersI request them to repeat those words to make undisputable my self I understand.2.0 ORAL COMMUNICATION PROCESS2.1 In oral communication, information, thoughts and ideas are conveyed via a talk language in the following ways- face-to-face conversationsMeetingVoice mail messagesTeleconferencingOral presentations andPublic speaking.2.2 We have 3 models of communication process where the sender and receiver communication take place .2.2.1 Linear ModelIts invole two wad. Its a one-way communication process which require one person to acts on another person. its a straigh forward message transmit from a speaker to a listener .Shannon and Weavers modelLaswells (1948) describe how communication works in five questionWho said?What?In what channel?To whom?With what effect?2.2.2 Interactive ModelTo be genuinely shortFacebook and MSN are the examples of interactive model. This model can be focus as a succesesr for liner model which has vasther chances of succesfull communication .2.2.3 Transactional ModelThis is a excellant model for face to face communication which takes the effects of noisetimeand systems into consideration. Transactional Model can be define as ongoing and continously changing proess communication.In any form or forms of oral communication ( refer 3.0 )the 3 models and 6 elements are present directly and indirectly.3.0 Form of oral communicationIntrapersonal communicationIt is communicating your self .A internel dialoge for your self.A self talk close to volume say. Most of them bypass this process much of their stress in life is from a feeling of not having any control in their lives. Meditation prayer are part of this intrapersonal also. social communicationA simply any communicatory or non verbal message transferred between people.Small convention communicationIts define as social communication within 3 or more persons.Communication is an important part of our daily lives. It mainly focusing on interact with any living organisms. We communicate with our self , at different age, different time ways. Including with our though, family, friends, socially and professionally .Oral communication benefits business by providing them an outlet through which to explain to and instruct employees. It can be also used to provide clear direction, affirmation and the ability for lead to upload company policy and mission.For example as what Carl Rogers (1952) one of the eminent psychologists of all time says, a real communication occurs when we listen with understanding to see the expressed idea and attitude from the other persons point of view, to sense how it feels to him, to achieve his frame of reference in regard to the things he is talking about.Elizabeth Tierney (1998) says, communication as a process which begin when you have a message that you want to deliver to an audience. Your audience receive the message, reacts to it and then responds to your message. That respond may lead you to react and give another message. This process may continue . The message can be an idea, a thought or feeling which we wish to share with others. It also can be shorter or lengthier with a important rules where there is a sender and a receiver.Julia T. Wood (2009) says, communication as a systemic process in which people interact with and through symbols to create and interpret meanings. The important terms are process which is ongoing, continuous and always changing systemic which happen within a system of interconnected parts that affect each other symbols which represent things and meanings where any act of communication involves two essential aspects.Joseph Devito (2009) says, that communication take place when one person or more sends and receives message that are distorted by noise, occur within a context, have some effect, and provide some opportunity for feedback with some basic elements. These are context, source-receiver, messages, channels, noise and effects.Communication will successfully if the receiver received the message cle arly in any form. See 3.01.1 Form, Function and Strategies in Oral CommunicationIn this assignment I will be focusing on the discussion about how form, function and strategies are use in oral communication in the Malaysian context.1.1.1 FormForm are important in oral communication on how to deliver a message. There proven to be 7 forms .Intrapersonal communicationInterpersonal communicationSmall root word communicationPublic communicationMass communicationCorporate communicationIntercultural communication1.1.2 FunctionWe can define function as a function or action or evaluating self act in a conversation, arguments or even self talk.Example A do you want to eat roti chanai ?B i ate nasi lemakThe function over here is B is rejecting .1.1.3 StrategiesSpecifically focus on oral interaction and interlocutors negotiation behavior for coping with communication breakdowns.Strategies used for the purpose of the communication on how this use represented the extent of discourse in the oral proficiency tests. According to previous research dealing with transcription data analysis, strategies for communication have been listed as achievement and reduction strategies .When the speakers had difficulties expressing an thought or idea, they used strategies to give themselves a time frame to figure out .Example Strategy questionnaire as below When I need to think of what to say, I use filler such as um.urh, well, etc to gain time .When I have difficulty thinking of the right words, I let other say something first so that I use similar words to express my self.When I dont understand others, I request them to repeat those words to make sure my self I understand.2.0 ORAL COMMUNICATION PROCESS2.1 In oral communication, information, thoughts and ideas are conveyed via a spoken language in the following ways-Face-to-face conversationsMeetingVoice mail messagesTeleconferencingOral presentations andPublic speaking.2.2 We have 3 models of communication process where the sender and re ceiver communication take place .2.2.1 Linear ModelIts invole two people. Its a one-way communication process which require one person to acts on another person. its a straigh forward message transmit from a speaker to a listener .Shannon and Weavers modelLaswells (1948) describe how communication works in five questionWho said?What?In what channel?To whom?With what effect?2.2.2 Interactive ModelTo be very short, Facebook and MSN are the examples of interactive model. This model can be focus as a succesesr for liner model which has greather chances of succesfull communication .2.2.3 Transactional ModelThis is a excellant model for face to face communication which takes the effects of noise, time, and systems into consideration. Transactional Model can be define as ongoing and continously changing proess communication.In any form or forms of oral communication ( refer 3.0 ), the 3 models and 6 elements are present directly and indirectly.3.0 Form of oral communicationIntrapersonal co mmunicationIt is communicating your self .A internel dialoge for your self.A self talk most people say. Most of them bypass this process much of their stress in life is from a feeling of not having any control in their lives. Meditation prayer are part of this intrapersonal also.Interpersonal communicationA simply any verbal or non verbal message transferred between people.Small group communicationIts define as social communication within 3 or more persons.Public communicationAccording to Wikipedia, Public Communication is the process of speaking to a group of people in a structured, deliberate manner mean to inform, influence or entertain the listeners .Mass communicationA communication thru radio, broadcast news story to reach the wide population.Corporate communicationCommunication that takes place among members of an organization, within that building or organization.Intercultural communication.Communication between people of diverse cultures and ethnicity. A process of ex changing meaningful and unambiguous information across cultural boundaries.I will mainly will be elaborating about Interpersonal communication, Small group communication Public Communication. See below3.1 Interpersonal communicationWhat is the ONE skill required of almost every job at online flight?Basic interpersonal communication such as a secure intrapersonal communication, listening, language, emotions, non-verbal communication, communication climate, and others which this skills will make you excellent at being as a good friend, good spouse, good employee and boss.By packing all them and lay them into practice as often as possible to become excellent at interpersonal communication.Interpersonal communication involves a close group of participants such as the everyday conversations you carry on. Interpersonal communication involves face to face encounters which you get the immediate communication.It also includes speeches, general friendly exchanges, arguments and basically anytime you speak to someone. numerous variations make interpersonal communication flexibility important for difference circumstances. We use interpersonal communication to learn new information such as when postulation questions. Plus, we use it to share information such as when telling a story. Even to define yourself in a speech. We do learn about different cultures and languages through interpersonal communication as well.Interpersonal communication is very indeed important since it turn our self throughout the stages of life.You learn, teach and get an identity. You get so many things to share to others who you are. Basically learn how to pronounce words correctly and to speak correctly in certain situation and how to communicate in general.In recent years, interpersonal communication has taken back seat compare to other forms since more people are in to using social networks to exchange information and contacts.Basically develop your interpersonal communication skills for success at work and at home.3.2 Small group communicationInterpersonal communication define as within 3 or more persons. People marrow groups for variety of reasons. some(a) group members are motivated by parturiency concerns and others are motivated by interpersonal attraction to other group of members.There is a phrase, the all is greater than the sum of its parts , which also refers to group synergy. A group synergy refers to the idea that two heads or more are give then one.A group communication will ontogenesis the ability to perform more and multiple work which provide encouragement and support to its members within a project .This may lead to promote the interpersonal relationships between the group members.Individuals often join a team or group to meet their interpersonal needs. Self Control is needed to exercise leadership and prove ones abilities. Some person do not want to be a leader. So, group communication is the necessary control over aspects of their lives.Tak e note that groups are an excellent way to make friendsWe can split group communication into various types of groups.Social Groups This group is predominantly social in their orientation such as families and social clubs. Basically its provide for our safety and solidarity needs and they help to develop self-esteem.Work Groups This group work to complete a particular task. Their expertness is counted to full fill the mission or task. There are several work groups such as workplaces, campus organizations or juries. An example of this will be lying line which each worker performs tasks to build a complete car.A group members must be able to communicate freely and openly with all of the other members of the group. A group must have a common purpose or design so that they must work together to achieve that goal. Basically a goal bring the team together.3.3 Public CommunicationAccording to Wikipedia, Public Communication is the process of speaking to a group of people in a structured , deliberate manner intended to inform, influence or entertain the listeners .Skill in public speaking is important. No matter what your career choice, most collage graduates enter occupations that require some form of speaking before groups.Culture affects the way people use, present and regards public speaking.Public Communication ordinarily dificult for most people and effective public speaking is a skill which must be learned. non only do you listen in person, and receive information via technology. We hear speeches on television and radio.The basic components of public communication process are the source and the code, perceptions and attitudes, message, channel, receiver, feedback, noise and environment .Audience awarness is very important when its comes to public communication .Its the ability to ensure that your communication level is interactive towards the listeners. Self-centered is very importand.Public comunication can be define as public speaking as well. It can con sider as fear for most of the people. But with correct preparation, anyone can make it happen.Few tips to be a good public communicator or public speaker.Dress for success. Be with good packaging such as dress code. Better to overdressd than undredressed. It definatly will enchance your image.Prepare a great intro and closing. Practice till you even can say them forward and backward.A great start with some humor or short story will definatly works.Try to filter out the ah ,Mmmm the presentation. It will annoy or will definalty will give uncomfertable reaction to the audience. To skip this try to join the local Toastmasters international club.Try to build your presentation in to an easy format to follow. Flip blabber with key point works better on this .A handouts where participants can follow the topic that you will cover will works as well.Time is the most important element in public communication. cracking with point with straightlaced timing will always lead to a great ope ning and ending. drill as much as you can.Always respect eye contact with the audience. Try to find some smiling audience. Move from one to one.Its a reward expriences when its comes to public communication. Its boots everything up.4.0 ConclusionOral communication is the most important component in any area such as business, relationship, family, work and etc. Without it interaction is almost imposible. Oral communication skills are significant in handeling with others, and this is proven in any situation.As we in malaysia, there are some example of our everyday oral communication as Manglish . Originated from English, malay, hokkian, mandarin and tamil.We intend to add Lah in all the words as below.Come one lah, see how lah and etc.Got or notMeans, do you have it ?When ah? Who ah? Where ah?in rising ahs mean respectively When? Who? Where?It noted that we shoud start a good proper words to correct us for a better future with better oral language in communication.Public commu nicationAccording to Wikipedia, Public Communication is the process of speaking to a group of people in a structured, deliberate manner intended to inform, influence or entertain the listeners .Mass communicationA communication thru radio, broadcast news paper to reach the wide population.Corporate communicationCommunication that takes place among members of an organization, within that building or organization.Intercultural communication.Communication between people of diverse cultures and ethnicity. A process of exchanging meaningful and unambiguous information across cultural boundaries.I will mainly will be elaborating about Interpersonal communication, Small group communication Public Communication. See below3.1 Interpersonal communicationWhat is the ONE skill required of almost every job at online career?Basic interpersonal communication such as a good intrapersonal communication, listening, language, emotions, non-verbal communication, communication climate, and others whic h this skills will make you excellent at being as a good friend, good spouse, good employee and boss.By learning all them and putting them into practice as often as possible to become excellent at interpersonal communication.Interpersonal communication involves a close group of participants such as the everyday conversations you carry on. Interpersonal communication involves face to face encounters which you get the immediate communication.It also includes speeches, general friendly exchanges, arguments and basically anytime you speak to someone. Many variations make interpersonal communication flexibility important for difference circumstances. We use interpersonal communication to learn new information such as when asking questions. Plus, we use it to share information such as when telling a story. Even to define yourself in a speech. We do learn about different cultures and languages through interpersonal communication as well.Interpersonal communication is very indeed important since it develop our self throughout the stages of life.You learn, teach and get an identity. You get so many things to share to others who you are. Basically learn how to pronounce words correctly and to speak properly in certain situation and how to communicate in general.In recent years, interpersonal communication has taken back seat compare to other forms since more people are in to using social networks to exchange information and contacts.Basically develop your interpersonal communication skills for success at work and at home.3.2 Small group communicationInterpersonal communication define as within 3 or more persons. People join groups for variety of reasons. Some group members are motivated by task concerns and others are motivated by interpersonal attraction to other group of members.There is a phrase, the whole is greater than the sum of its parts , which also refers to group synergy. A group synergy refers to the idea that two heads or more are better then one.A group c ommunication will increase the ability to perform more and multiple work which provide encouragement and support to its members within a project .This may lead to promote the interpersonal relationships between the group members.Individuals often join a team or group to meet their interpersonal needs. Self Control is needed to exercise leadership and prove ones abilities. Some person do not want to be a leader. So, group communication is the necessary control over aspects of their lives.Take note that groups are an excellent way to make friendsWe can split group communication into various types of groups.Social Groups This group is predominantly social in their orientation such as families and social clubs. Basically its provide for our safety and solidarity needs and they help to develop self-esteem.Work Groups This group work to complete a particular task. Their expertise is counted to full fill the mission or task. There are several work groups such as workplaces, campus organi zations or juries. An example of this will be assembly line which each worker performs tasks to build a complete car.A group members must be able to communicate freely and openly with all of the other members of the group. A group must have a common purpose or goal so that they must work together to achieve that goal. Basically a goal bring the team together.3.3 Public CommunicationAccording to Wikipedia, Public Communication is the process of speaking to a group of people in a structured, deliberate manner intended to inform, influence or entertain the listeners .Skill in public speaking is important. No matter what your career choice, most collage graduates enter occupations that require some form of speaking before groups.Culture affects the way people use, present and regards public speaking.Public Communication usually dificult for most people and effective public speaking is a skill which must be learned. Not only do you listen in person, but receive information via technology . We hear speeches on television and radio.The basic components of public communication process are the source and the code, perceptions and attitudes, message, channel, receiver, feedback, noise and environment .Audience awarness is very important when its comes to public communication .Its the ability to ensure that your communication level is interactive towards the listeners. Self-centered is very importand.Public comunication can be define as public speaking as well. It can consider as fear for most of the people. But with proper preparation, anyone can make it happen.Few tips to be a good public communicator or public speaker.Dress for success. Be with good packaging such as dress code. Better to overdressd than undredressed. It definatly will enchance your image.Prepare a great intro and closing. Practice till you even can say them forward and backward.A great start with some humor or short story will definatly works.Try to filter out the ah ,Mmmm the presentation. It will annoy or will definalty will give uncomfertable reaction to the audience. To skip this try to join the local Toastmasters international club.Try to build your presentation in to an easy format to follow. Flip chat with key point works better on this .A handouts where participants can follow the topic that you will cover will works as well.Time is the most important element in public communication. Sharp with point with proper timing will always lead to a great opening and ending. Rehearse as much as you can.Always keep eye contact with the audience. Try to find some smiling audience. Move from one to one.Its a rewarding expriences when its comes to public communication. Its boots everything up.4.0 ConclusionOral communication is the most important component in any area such as business, relationship, family, work and etc. Without it interaction is almost imposible. Oral communication skills are crucial in handeling with others, and this is proven in any situation.As we in malaysia, there are some example of our everyday oral communication as Manglish . Originated from English, malay, hokkian, mandarin and tamil.We intend to add Lah in all the words as below.Come one lah, see how lah and etc.Got or notMeans, do you have it ?When ah? Who ah? Where ah?in rising ahs mean respectively When? Who? Where?It noted that we shoud start a good proper words to correct us for a better future with better oral language in communication.

Operations Management of Supermarket Retail Shops

Operations Management of Super grocery Retail ShopsOperations atomic number 18 a primary activity for a super grocery retail business. As such, a business that wants to be conquestful needs to have a leading operating model. Staff plays very important role in this model. It is necessary to localise a sustained focus upon how to develop best operational staff to ensure the supermarket industry is fit to embrace the signifi croupet future breedings that be pass judgment and to excel in customer service (Sramek, Mentzer Stank, 2008). As per Martyn (2010), trading operations must be viewed with the appropriate level of importance, so as to birth an ambition to acquire a world-class operating environment, which consists of people, process, technology and organization. A good operational team staffed by good operational individuals can create a combative advantage, keeping customers satisfied, having a company that is efficiently, economically and effectively run, and creating a band of loyal and committed employees (Foster Jeffrey, 2008). It is worth being ambitious for the operations assist and the associated staff it testament make a difference to the businessAccording to Willis (1998), operational forethought is the systematic management and control of processes that transform resources into finished products and services. The operation includes support for a significant proportion of the rub downforce and material assets in just about organizations. Managers are impressd in each step in the operations. They determine what engaging of equipment, labor, tools, equipment, materials, energy and schooling must go into the operating system and how these materials can be the best trend to go and engross to meet the needs of the market (Banker and Khosla, 1995). Managers are responsible for(p) for critical activities such as quality management and monitoring, capacity planning, materials management, purchasing and planning (Goodale and et al. 20 10). Without the assistance of staff, these activities can non be conquestful.Operations management is similarly known for production and capacity management and operations management area is a multidiscipline that focuses on operations of the organization (Lashley Taylor, 1998). Schniederjans Cao (2009) states that OM includes more decisions such as the outstrip of operations, including managements decision regarding the design, planning, and managing a number of factors that affect the operation. (Shin Collier, 2000). Operations Manager needs to apply the ideas and technology to growth productivity and reduce costs, increase flexibility to serve quickly to ever-changing customer needs, shorten delivery times, improve product quality, and improve customer service. These are the important areas to be taken care of for the success of a company or a branch.There has been dramatic increase in the importance of operations management. Significant foreign competition, shorter pro duct and service life-cycles, better-educated and quality-conscious consumers, and the capabilities of refreshing technology have placed increasing pressures on the operations function to improve productivity while providing a broader array of high-quality products and services (Williams Anderson, 2008). With the globalization of markets, firms are recognizing that the operations function can be used to strengthen their position in the market place. Managers in operations management play a strategic and tactical role in satisfying customer needs and making their firms strong international competitors.Organizations should follow the competition. If an employee is away from work or not give attention then the company will lose customers and its competitors are able to take this opportunity, the company can lose its popularity and profitability. For gaining efficiency quality is the key to success and which is an effective treatment, especially for continuous improvement (Soteriou Chase, 1998). Excellent customer service is innate to the success of any business. Officials must be monitored at all times, if they bear a good customer service or not, so they can better perform and can excel in customer service and their work should be assessed frequently. It takes time to really excel in customer service, but this ability can be learned with proper schooling. Employees should leave the bad attitude, family problems and individual(prenominal) issues at the door. Generally, customers will not see the owner or management f the company. Instead, they see that the customer service and this is how they judge the whole business. Employees are the mirror of the company so the employees should show their best services through their good attitude.Employees should sincerely welcome eery customer with a smile, they are valuable. A participatory management and team work are major comp superstarnts of successful operations (Hays Hill, 2006). Motivation, leadership and t raining are essential too. In fetchition, materials management and quality, these are two important areas. Materials management is becoming increasingly important in many organizations as the cost of purchasing materials is to a greater extent than 50% of the total cost products (Shin Collier, 2000). musical note management programs and quality products are essential to compete in todays business environment. The supermarket retail branch staff should have the qualities to win the heart of the customers by their services.For excelling in customer service employees should consider that customers are not easy to deal with but if employees have the patience and the people skills to overcome that, it would be easier for them to excel in it (Sramek, Mentzer Stank, 2008). Perhaps the most essential thing the employees should always remember when on a customer service job is to keep a positive attitude. For instance, if one works at a call center, the first thing the employee should e xpect from a call from online is a burst of angry customers (Soteriou Chase, 1998). Although sometimes this may not be the case but it is better if one is prepare for it. To develop that pleasant and relaxed attitude, it is best to smile even if one is only on the phone. The operation of smiling automatically buffers the outbursts you are going to get from your client. In the case of working in a retail business, smiling will go a long way with the customers. When the customers are greeted with a friendly face, they will start to give their interest.The next thing the employee must remember is how to respond at a time when they come into contact with customers. For a retail customer service, employee does not follow the customers around when they come into the store (Hays Hill, 2006). This is a common mistake do by the store customer service staff. Employees must make it possible for customers to have the freedom to explore the product without tailing behind him. They should let them whirl around and check out the goods. When they are ready to want questions, they talk to employees. Employee must comply with them if they seem to ask, is the signal for the employees can go up to them and ask how they can help them out (Sramek, Mentzer Stank, 2008). All this will result in having good reputation in the market.The working operations can output more than they would work alone as the organization has develop sophisticated systems and equipment that increase worker productivity (Horvathova, 2010). The company also provides education and training for their workforce to increase their knowledge and improve their skills. As a result of improvements in productivity and improved training, more outputs are produced and the standard of living increase for all. Employees should think of customers as individuals. If they think so, they realize that their business is their customers, not their products or services. Put all the attention for goods in shops, or companie s offering their services, leaving the most important segment each individual customer. For good customer service, employees must go the extra mile. They should include a thank you note to the package to a customer, send a greeting card, clip articles, and write a note of congratulations when they get a promotion (Martyn, 2010). There are many ways for employees to stay in touch with customers and make them closer. An effective operations strategy can provide a competitive advantage. Managers must rethink many of the basic principles of good managers of operations who worked in the past (Schniederjans Cao, 2009). Companies should adopt a strategy for improvement that fits the specific needs of the organization at that top. Assigning a team to perform a task may not always be the best idea. Sometimes it is better to allow an individual to work alone.Foster Jeffrey (2008) believe that the main purpose of Operations Management is to plan, organize, direct, and control the process of bringing together people, equipment, materials, and methods to accomplish a broad range of operational tasks outlined below in the most cost-effective manner. The manager of the branch should understand how people think and act accordingly to motivate workers by creating a harmonious workplace. Proper management of the operations function has led to success for many companies. For example, in 1994 dell Inc. was a second-tier computer maker that managed its operations similar to others in the industry (Schniederjans Cao, 2009). Then Dell implemented a new business model that completely changed the role of its operations function. Dell developed new and innovative ways of managing the operations function that have drive one of two- days best practices. These changes enabled Dell to provide rapid product delivery of customized products to customers at a lower cost, and thus become an industry leader. As change is the law of the nature, the operations of the supermarket retail bran ch should be flexible so that they can adapt the changes in the future.For operations management to be successful, it must add value during the transformation process (Willis, 1998). The greater the value added, the more productive a business is. Activities that do not add value are considered a waste these include certain jobs, equipment, and processes (Banker Khosla, 1995). In addition to value added, operations must be efficient. Performing well at lowest possible cost results in greater efficiency. An important role of operations is to analyze all activities by eliminating those that do not add value, and reconstitute processes and jobs to achieve greater efficiency (Goodale et al. 2010). Todays business environment is more competitive than ever, and the role of operations management has become the focal point of efforts to increase battle by improving value added and efficiency. This can be possible by employing new methods, new technology and by training employees.As customer s demand ever higher quality in their products and services, companies have been forced to focus on improving quality in found to remain competitive. With TQM everyone in the company is responsible for quality. TQM was practiced by some companies in the 1970s and became pervasive in the 1990s (Foster Jeffrey, 2008). Quality is the area of the operations management which can never be ignored by companies. The importance of this movement is demonstrated by the number of companies joining the ranks of those achieving ISO 9000 certication (Foster Jeffrey, 2008). ISO 9000 is a set of quality standards developed for global manufacturers by the foreign Organization for Standardization (ISO) to control trade into the then emerging European Economic Community (EEC) (Foster Jeffrey, 2008). Today many companies require their suppliers to meet these standards as a condition for obtaining contracts. To have effective operations management, the company must employ TQM.Competition based on ti me is the one of the recent trends in the companies. It has many aspects wish well development of the new products and services and reaching the market first and meeting customer exhibitions most quickly (Schniederjans Cao, 2009). For example, two companies may produce the aforementioned(prenominal) product, but if one is able to deliver it to the customer in two days whereas the other delivers it in five days, the rst company will make the trade and win over the customers. Time-based competition requires specifically designing the operations function for speed (Schniederjans Cao, 2009). Supermarket branch should cater to the needs of the customers more quickly in order to gain competitive advantage.Supply Chain management plays a vital role in appropriate operations management. Willis (1998) states that supply chain management (SCM) involve managing the ow of materials and information from suppliers and buyers of raw materials all the way to the final customer. Its aim is to reduce the overall cost and improving the quality and the delivery of the service. Team approach is essential in supply chain management. It requires the co-operation from all the departmentssuch as marketing, purchasing, operations, and engineering. It will result in more satisfied customers (Banker Khosla, 1995). It has become possible with the development of information technology (IT) tools which assist in collaborative planning and scheduling. The technologies help to combine the supply chain execution and design collaboration, which enables companies to respond better and faster to changing market needs. The companies which have achieved great success through supply chain management are Dell Computer, Wal-Mart, and Baxter Healthcare (Banker Khosla, 1995). Today businesses must think in terms of a global marketplace in order to compete effectively. This includes the way they view their customers, competitors, and suppliers. Key issues are meeting customer needs and getting t he right product to markets as diverse as the Far East, Europe, or Africa (Willis, 1998). Operations management is responsible for most of these decisions. Operations Management decides whether to tailor products to varied customer needs, where to locate facilities, how to manage suppliers, and how to meet local government standards (Williams Anderson, 2008). Also, global competition has forced companies to reach higher levels of excellence in the products and services they offer. The use of best supply chain management should be used in supermarket retail branch for excellent management of the operations.There should be an effective, consistent and just way to benchmark service levels in all the supermarket retail branches, and Mystery Programmes can provide the solution. The employees should have thorough understanding of what the branch offers in order to win and retain the customers. Moreover, the employees must luxurianty understand the position of the branch in the market and what is expected of them (Horvathova, 2010). Mystery shopping programmes support the management and development of service delivery in supermarkets, transforming an intangible asset into exactly what one promises to the customer a vital competitive advantage in todays uncertain market (Hays Hill, 2006) . This programme is very helpful for making improvements among the staff. It will help in identifying areas for revenue improvements, recognizing and rewarding employee and customer service initiatives Mystery shopping programmes should be developed to reflect own unique quality protocols. These systems will help to measure the staff performance. Continous monitoriting of the service improvements can be done through this programme. One can define and monitor staff in many ways. These programmes should be designed in such a way so that these can check variables like employee product knowledge, check consistently the quality check standards and uniformity, and monitor customer car e and communication (Martyn, 2010). Benchmarking should also be employed in the branch in order to make the comparison among different branches. Otherwise, it is complex to identify the areas that need improvement. Employees should be rewarded on the basis of their performance and there should be incentive plans which will reward the employees when they outperform. This will be very helpful for effective operations management.At the end, it is concluded that for the success of the retail branch operations the employees should pay full attention rather than taking their personal performance for granted. The quality of the service will decline if they dont co-operate. The employees should be checked at all times whether they are providing good customer service or not and there should be training conducted from time to time so that they can learn to excel in this skill and their work should be evaluated frequently. They should also be trained so that they can acquire new skills. There should be an effective, consistent and impartial way to benchmark service levels in all the supermarket retail branches. Todays business environment is more competitive than ever, and the role of operations management has become the focal point of efforts to increase competitiveness by improving value added and efficiency. This can be possible only by employing new methods, new technology and by training employees. By behaving strategically, the supermarkets or companies can pave their way towards effectiveness, efficiency, productivity and prosperity.

1 Corinthians 13 What Is Love Essay

The Excellence of Love (1 Corinthians 13)1 If I speak with the tongues of men and of angels, only if do non have love, I have become a noisy gong or a clanging cymbal. 2If I have the endowment of prophecy, and know solely mysteries and all knowledge and if I have all faith, so as to remove mountains, merely do not have love, I am nothing. 3 And if I give all my possessions to feed the poor, and if I surrender my body to be burned, but do not have love, it win me nothing. 4 Love is patient, love is kind and is not jealous love does not brag and is not arrogant, 5 does not act unbecomingly it does not seek its own, is not provoked, does not take into account a wrong suffered, 6 does not rejoice in unrighteousness, but rejoices with the truth 7 bears all things, believes all things, hopes all things, endures all things.8 Love never fails but if there ar gifts of prophecy, they will be done away if there are tongues, they will cease if there is knowledge, it will be done away. 9 F or we know in part and we prophesy in part 10 but when the perfect comes, the partial will be done away. 11 When I was a child, I used to speak give care a child, think like a child, reason like a child when I became a man, I did away with childish things. 12 For now we see in a mirror dimly, but then face to face now I know in part, but then I will know richly just as I also have been fully known. 13 But now faith, hope, love, abide these three but the greatest of these is love.

Flexible Work Practices and Firm Characteristics Essays -- Business Ma

INTRODUCTIONAn increasing amount of companies are implementing malleable work practices as more US households have dual incomes, working longer hours, and labor force participation rates increase (Winder, 2009). Flexible work practices can enable workers with care bighearted responsibilities to perform at their peak capacity instead of conforming to standard work schedules that stifle their efforts to succeed (Glass, 2004). If, true the productivity of workers should rise with the use of flexible work practices and should be positively correlated with enhanced wage proceeds over time. This productivity enhancing effect should particularly lead to higher wage growth among those impeded by rigid work schedules and long hours of work, namely mothers of dependent children (Sharpe, Hermsen & Billings, 2002). However this may non be the case with women. Currently women are not on par dollar for dollar with men. Yet economists think that the gap between pay for women and men is due t o different personal choices men and women exonerate about personal fulfillment, child rearing and hours at work. Following this further, in the past women would choose to work less hours to allot more time to their children, tho there is an increasing number of women who continue to work fulltime throughout motherhood with the help of flextime (Glass, 2004). However these women still encounter the same pattern of wage doldrums (McCrate, 2005). Parents are using flexible work options but mothers appear to be penalized for it. Previously in this paper it was stated that flextime enables workers to achieve the same or greater productivity levels than standardized schedules. So with other factors being accounted for such as personality, seniority, financial sta... ...em? American Behavioral Scientist, 44(7), 1157-1178.Goldin, C. & Katz, L. (2011). The Cost of Workplace Flexibility for High-Powered Professionals. The autobiography of the American Academy of Political and Social S cience, 638(1), 1-23.McCrate, E. (2005). Flexible Hours, Workplace Authoirty. and Compensating Wage Differentials in the US. Feminist Economics, 11(1), 11-39.Ralson, D.A. (1989). The Benefits of flextimeReal or Imagined? Journal of Organizational Behavior, 10 (4), 369-373Ralston, D. (1990). How flexitime eases work-family tensions. Personnel, 67, 45-48.Sharpe, D. L., Hermsen, J. M., & Billings, J. (2002). sexuality differences in use of alternative full-time work arrangements of married workers. Family and Consumer Sciences Research Journal, 31, 78-111.Winder, K. (2009). Flexible Work Arrangements and Wages Do Firm Characteristics Matter.

There Are No Children Here - If I Grow Up Essay -- There are No Childr

in that location Are No Children Here - If I Grow Up If I grow up, Id like to be a bus driver. If -- non when. Sentiments like this peal hauntingly through the pages of Alex Kotlowitzs account of his two-year documentation of the lives of two brothers, Lafeyette and Pharoah Rivers. The boys are afforded little happiness and too much grief, trying to survive from daylight to day in their appartment at the crime-ridden Henry Horner Homes housing project on the outskirts of Chicago. When Kotlowitz approached the boys mother, LaJoe, about writing the book about her children, she agreed with him, but felt the pick up to set him straight. that you know, there are no chlidren here. Theyve seen too much to be children, LaJoe told Kotlowitz. Lajoe moved to Horner when she was a young girl with her family of thirteen. The family had been living in a flat supra a church that lacked adequate heating and frequently rang of organ music from the church below. Hearing of the newly finshed public housing projects for financi each(prenominal)y disadvantaged families, LaJoes parents jammed up the family and moved to one of the new buildings. When the family first arrived in their new home, they could not believe their eyes. It looked like a palace. Outside there were yellow flowers and lamp posts. The exterior of the building was made of sturdy, dark-red brick. Inside, the walls were a pristine white, with shiney linoleum floors. A new range and refrigerator awaited in the kitchen. It seemed like a dream to them -- until it all came crashing down. One of Lajoes sisters was found strangled in the familys bathtub. Then, upon hearing the news of his sisters death, one of Lajoes brothers had a heart attack and died. LaJoes parents packed up shortly ... ...sing the possibility of suing her keep up for child support with someone. As for the analysis of the book itself, although the author aims toward providing a chronicle of two years in the lives of the two brothers, he actually ends up writing more about their mother. He discusses LaJoes parents, how they met and married and why they moved to Horner. He depicts LaJoe as an extremely kind-hearted yet tough womanhood who will do anything to help not only her own family, but all the neighborhood children as well. LaJoe feeds and cares for many of the neighborhood children. For this, she is rare and special in an environment of cruddy mothers who are prostitutes and drug addicts. She sticks by her children when most mothers would be ashamed and disown them. I finished this book feeling a abundant deal of enjoy and admiration for LaJoe and everytihg she went through. There Are No Children Here - If I Grow Up Essay -- There are No ChildrThere Are No Children Here - If I Grow Up If I grow up, Id like to be a bus driver. If -- not when. Sentiments like this echo hauntingly through the pages of Alex Kotlowitzs account of his two-year documentation of the lives of two brothers, La feyette and Pharoah Rivers. The boys are afforded little happiness and too much grief, trying to survive from day to day in their appartment at the crime-ridden Henry Horner Homes housing project on the outskirts of Chicago. When Kotlowitz approached the boys mother, LaJoe, about writing the book about her children, she agreed with him, but felt the need to set him straight. But you know, there are no chlidren here. Theyve seen too much to be children, LaJoe told Kotlowitz. Lajoe moved to Horner when she was a young girl with her family of thirteen. The family had been living in a flat above a church that lacked adequate heating and frequently rang of organ music from the church below. Hearing of the newly finshed public housing projects for financially disadvantaged families, LaJoes parents packed up the family and moved to one of the new buildings. When the family first arrived in their new home, they could not believe their eyes. It looked like a palace. Outside there were yello w flowers and lamp posts. The exterior of the building was made of sturdy, dark-red brick. Inside, the walls were a pristine white, with shiney linoleum floors. A new range and refrigerator awaited in the kitchen. It seemed like a dream to them -- until it all came crashing down. One of Lajoes sisters was found strangled in the familys bathtub. Then, upon hearing the news of his sisters death, one of Lajoes brothers had a heart attack and died. LaJoes parents packed up soon ... ...sing the possibility of suing her husband for child support with someone. As for the analysis of the book itself, although the author aims toward providing a chronicle of two years in the lives of the two brothers, he actually ends up writing more about their mother. He discusses LaJoes parents, how they met and married and why they moved to Horner. He depicts LaJoe as an extremely kind-hearted yet tough woman who will do anything to help not only her own family, but all the neighborhood children as wel l. LaJoe feeds and cares for many of the neighborhood children. For this, she is rare and special in an environment of black mothers who are prostitutes and drug addicts. She sticks by her children when most mothers would be ashamed and disown them. I finished this book feeling a great deal of respect and admiration for LaJoe and everytihg she went through.

How To Die Essay -- Psychology

Death has always been part of human culture. Its viewed in all kinds of manners, ranging from the worst enemy to a welcome liberator. In immediatelys society, death and the culture of death expand ever so quickly as people live extensiveer on more modern medicine, and thus die older and weaker. Of course, eventually everyone will face the prospect of taking their last breaths. Therefore it becomes necessary to give serious thought nearly how we choose to die in an intensifying plethora of options. Some reckon in fighting until the disease wins with the best technology and best treatments without regard to cost. Others believe that after a certain age, or certain period of extreme treatments, the ill should accept their fate and die with dignity, off the machines and any tooth root treatments. Few physicians recommend the second option, because they are expected to do everything humanely possible to keep patients alive. With a range of increasing medical technology, its barely become easier to do so. However, the effectiveness and relative comfort of these new remedies are another question entirely. Renouncing the desperate fighting philosophy, the hospice institution takes the issue of dying in a different perspective. Hospice supports a submissive approach to dying, allowing the patient to experience a natural, dignified death without painful or bizarre treatments. Many times, spectral and emotional counseling to the patient and his or her family is also offered. How to end a normal life seems to rest on how much people want to agree death. The point of disconnect occurs when people have to decide which is nobler a courageous fight, or a graceful acceptance. We generally want to live as long as we possibly can, but can the way we end ... ...is-the-quality-of-life-it-gives-the-patient.html.Right-to-die Statement Tony Nicklinson Says Stroke Left no Dignity or Privacy The Guardian. Ed. Press Association. Guardian News and Media, 12 Mar. 2012. Web. 02 A pr. 2012. .Siamak, MD, Nabili T. MedicineNet.com. MedicineNet. Ed. Melissa C. Stppler, MD. MedicineNet, Inc. Web. 02 Apr. 2012. .Steven, Reinberg. Medicare Costs for Cancer Treatment Soar. US News. U.S.News & World Report, 10 June 2008. Web. 02 Apr. 2012. .Williams, Mary E. Hospice Care Benefits The Terminally Ill. Terminal Illness Opposing Viewpoints. San Diego, CA Greenhaven, 2001. 17-26. Print.